(Photo credit: SMI)

COVID-19

SMI: Let's start from the future

| Business function | SMI | San Giovanni Bianco (BG) | Italy

In these months of lockdown due to COVID-19 pandemic, in SMI the workers have always been by their customers' side in order to provide them with the maximum support and have realized the key role played by digital technology in providing thousands of companies all over the world with quick and efficient assistance.

The recovery starts from smart services

In order to give support to SMI's international customers in the resumption of their production activities, the company provides:

- a wide range of packages of services for remote support, aimed at quickly solving the main technical problems on SMI machines

- several smart solutions for maintaining and improving the operational efficiency thanks to packages of planned maintenance, spare parts and upgrades.

  • Smycall: phone assistance service for troubleshooting and technical assistance
  • AR smart glasses: glasses for augmented reality for step-by-step remote technical support
  • SmyChat, for communication via chat in real time with specialized technicians
  • Original spare parts in case of need of replacement of components due to breakdown, wear and predictive maintenance
  • SmyCloud, cloud digital library for the online consultation of updated technical manuals
  • On-site visits by expert technicians, in case problems cannot be solved remotely
  • Upgrades for improving the machine efficiency thanks to the installation of new applications
  • Smypass priority, subscription for priority access to remote technical assistance
  • Training, extensive program of training courses carried out at SMI headquarters, as well as at customers' premises

 

www.smigroup.it






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