The new after-sales organisation combines mould, system and application expertise into one coordinated team. Customers benefit from a single point of entry for system and mould, with clear overall responsibility for all After Sales topics in the PET environment. In daily production, it is not always clear whether irregularities originate from the system, the process or the mould. With the new setup, this no longer needs to be a concern for the operator. One coordinated after-sales organisation ensures that any queries are resolved efficiently, leveraging the expertise across all components of the production process.
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(Photo credit: Otto Hofstetter AG)
Integrated PET approach
Otto Hofstetter AG & Otto Systems: One point of contact for after-sales of PET systems and moulds
Following the recent organisational alignment in sales, Otto Hofstetter AG and Otto Systems are now combining their After Sales organisations in the PET sector. This step represents a logical continuation of the integrated PET approach and creates consistent structures for customers from initial contact through to service support.
As of 1 January 2026, Jean-Claude Flückiger will assume the role of Head of After Sales PET. As a long-standing employee, he brings many years of experience in international service operations and a deep understanding of customer processes. He will be the primary point of contact for all customers. Alexander Zivkovic will continue to lead the application area, with a focus on internal processes, acceptance procedures and sampling. As an experienced specialist, he supports the team as Deputy Head of After Sales PET and ensures well-coordinated service operations.
Stefan Zatti, Head of Marketing and Sales at Otto Hofstetter AG and CEO of Otto Systems, comments: "A single point of contact for system and mould simplifies how customers interact with us. It speeds up issue clarification, improves coordination and boosts efficiency in support interventions." This reorganisation builds on the recent sales alignment, further strengthening a coordinated PET organisation. It offers customers clear responsibilities and reliable support throughout the lifecycle of moulds and systems.
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