The popularity of the Product Solutions Lab (PSL), delivery times up to twice as fast as the competition, the recent addition of the Genesis Hot Runner System – combined with effective communications with non-English speaking customers throughout Europe – are but a few of the reasons for the 17 percent growth rate of R&D/Leverage - UK, according to Alan Tolley, the firm’s Managing Director.
“Our PSL is a building-within-a-building that provides additional value-added to our customers and has proven so popular that we are looking to purchase additional machines,” Tolley said. “While it is but a part of our recent success, the PSL is becoming our signature, in a sense, since we can provide customers with in-house training modules and the capability to provide first-to-market samples, so we can now qualify almost any product including extreme shapes and extreme specifications in-house -- the complete package,” he said.
OTHER FACTORS BEHIND THE GROWTH
The R&D – Integrated Solutions in Plastics PSL is the latest in a series of expansions and enhancements designed to benefit converters and brand owners globally. Working in partnership with customers, the company has the resources to provide the sales, technical, manufacturing and after- sales support required in today’s marketplace.
Noting that sales growth is running 20 percent ahead of the company’s 2010 forecast, Tolley identified other key factors behind the recent success of R&D, formerly known as R&D Tool and Engineering. “Our investment in infrastructure was matched by our investment in people capable of conducting business throughout Europe, including Greece, Portugal, Spain and Poland,” he said. “Our foreign language skills are enhanced by our ‘user-friendly’ customer service and problem solving. We encourage a flexible, nimble style in partnership with our customers,” Tolley explained. “This appeal is further enhanced by delivery times up to twice as fast as our competitors,” added Damon Sykes, Sales Manager for R&D - UK. “Our customers have thorough confidence we can deliver a quality outcome, right here in Europe.”
Additionally, Tolley noted the increased popularity of PET products, versus glass, thanks to both higher quality than ever and the growing appeal of the material’s eco-friendly benefits. In fact a UK, retail giant has committed to converting its small wine bottles to PET, which are 88 percent lighter than glass, according to published reports. No wonder another contributing factor for the company’s growth rate is the Genesis Hot Runner System, which delivers superior PET product quality, with enhanced production efficiencies. “The products are clean and good-looking, with far less downtime,” Tolley said.
A WORLD OF OPPORTUNITY
Today, the company provides an unsurpassed level of integrated, plastic packaging solutions, along with world-class customer service that includes technical knowledge, manufacturing, moulding and after-sales capabilities. “Our people, our technology and our engineering ability – combined with our significant physical growth – has opened new opportunities for our customers globally,” Tolley said. “We will continue to invest and build upon our position as the solutions provider of choice.”
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