All SMI activities are thought and organised around the customer satisfaction concept. This means sharing the client's objectives and the ability to offer proactive improving ideas. Whoever purchases a SMI product can count on the Customer Service Centre (CSC) assistance which provides personalised solutions to improve performance of the systems supplied in terms of reliability, efficiency, energy saving and low handling costs.
Product Life Cycle Management
To enable clients to obtain the maximum return on equity (ROE) for investments in machines and plants, SMI has an after sales integrated activity package studied according to the principles of the Product Life Cycle Management.
The accurate analysis of the product life cycle enables to agree with the client the necessary interventions to prevent the plant's efficiency decline, maintaining, in time, a high level of:
Through the integrated services of the Product Life Cycle Management, SMI offers the customer a comprehensive portfolio of personalised solutions to:
SMI Customer Service Center boasts: