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(Photo credit: Starlinger)

Continuous operation

COVID-19: Starlinger keeps the ball rolling


Worldwide based technicians, remote support and a high level of in-house production ensured continuous operation and customer support during the COVID-19 lockdown.

Within a few weeks Covid-19 paralysed the world. What first started as an epidemic in a few countries soon turned into a global pandemic. Business as usual was no longer possible since many countries imposed strict measures to contain the virus: social distancing, movement control, closed boarders, etc.

As a consequence, many companies had to downsize operations or even shutdown totally unless they were deemed “essential” to healthcare or infrastructure. In many cases, globally active companies had to rethink their business models on how to best support their customers as long as international travel is restricted or impossible. Not so the Austrian machine manufacturer Starlinger & Co. GmbH.: The company could rely on its network of international branch offices and service technicians it had built up for the past 20 years. In addition, in-house production and industry 4.0 helped to continue operations and provide customer care.

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