ENGEL de Mexico SA de CV is headquartered in Querétaro near Mexico City in the centre of the country, where numerous companies in the plastics industry are also based. There are 800 km between the two industrial regions. "This is precisely why we decided to establish a permanent ENGEL team in the north," says Auinger. Two sales experts and four service technicians are the initial team. In addition to offices, they have at their disposal a large conference room with state-of-the-art presentation technology, which is also used for customer training courses. At the inauguration of the site, Peter Auinger demonstrated the new possibilities with a live broadcast to Querétaro. Via the ENGEL service tool e-connect.24, he switched to an injection moulding machine in the technical centre of the central Mexican branch. The CC300 control surface was transferred in real time to the monitor in San Pedro and the machine was remotely controlled from there.
Machine training directly on the machine
For training courses and workshops directly on the machine, ENGEL works together with a partner in the north of the country. In its technical centre in Monterrey, this partner has machine capacities available for ENGEL customers.
"We are increasingly becoming a partner for our customers over the entire life cycle of our injection moulding machines and system solutions," explains Auinger. “The demands placed on our consulting services are increasing, and we are working more and more closely with our customers. The geographic proximity becomes even more important." In the Monterrey region, the automotive industry in particular is strongly represented. In addition, ENGEL de Mexico has many customers in the packaging, telecommunications and consumer electronics industries.
Present in Mexico for more than 20 years
Injection moulding machine manufacturer and system solutions provider ENGEL, headquartered in Austria, has had its own sales and service subsidiary in Mexico since 1996. In 2010, the premises were moved from Mexico City to Querétaro and significantly expanded. ENGEL has its own machine technology centre and spare parts warehouse in central Mexico. All in all, ENGEL employs almost 70 people in Mexico.